Returns & Exchanges
At Queen, we strive for your complete satisfaction. If you are not entirely happy with your purchase, we offer a seamless 30-day return and exchange policy to ensure you shop with total confidence.
Initiate Your Request
Log into your account portal and select the items you wish to return to receive a unique Return Authorization Number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the merchandise is in its original condition.
Ship the Items
Affix the prepaid shipping label provided in your portal and drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing